Return and Refund Policy

BUILDINGS AND MORE RETURN AND REFUND POLICY

(In line with the Federal Competition and Consumer Protection Act, 2018 – Nigeria)

Thank you for shopping with Buildings and More Limited. We are committed to delivering quality products and fair customer service. This policy outlines your rights and our obligations regarding returns and refunds.

1. Returns

• Customers may request a return within 7 calendar days from the date the item is delivered.
• To qualify for a return, the item must:
• Be unused and in the same condition as delivered
• Be returned in its original packaging
• Be accompanied by a valid receipt or proof of purchase
• Items that have been used, altered, damaged after delivery, or returned without original packaging may not qualify for a refund.

2. Valid Grounds for Returns (As Recognised Under Nigerian Consumer Law)

A return or refund may be approved if:

• The item delivered is defective, damaged, or unsafe;
• The item delivered is materially different from what was ordered; or
• There is a valid operational or goodwill approval by Buildings and More Limited.

Where the correct product was delivered in good condition, refunds may be granted at management's discretion and may be subject to additional conditions.

3. Refunds

• Once a returned item is received, it will be inspected to confirm eligibility.
• Customers will be notified of the approval or rejection of the refund request.
• If approved, refunds will be processed to the original method of payment.
• Refunds are processed within 14–24 working days, subject to vendor processing timelines and financial institution policies.

4. Shipping Costs

• Customers are responsible for return shipping costs, except where the return is due to a confirmed error or defect attributable to Buildings and More Limited or its vendor.
• Shipping and logistics charges are non-refundable.
• Where applicable, return shipping costs may be deducted from the refund amount.

5. Vendor-Dependent Refunds

• Some refunds are dependent on third-party vendors. In such cases, delays may occur beyond our immediate control.
• Customers will be kept informed and may be offered alternative resolutions, including product replacement or return of the original item.

6. Consumer Rights

This policy does not limit or override your rights under the Federal Competition and Consumer Protection Act (FCCPA), 2018. Buildings and More Limited remains committed to fair dealing, transparency, and the timely resolution of customer concerns.

For further enquiries, please contact our customer support team.